Welcome to Energy Queensland

Energy Queensland is the group of electricity distribution, retail and energy services businesses 100% owned by the state of Queensland.

As a Government Owned Corporation, we deliver electricity across Queensland through our ‘poles and wires’ businesses Energex and Ergon Energy Network.

Our retailer, Ergon Energy Retail sells this electricity to customers throughout regional Queensland.

These essential service activities are also supported by a range of innovative products and services delivered through Yurika and our other market brands.

The Group, formed in June 2016, energises Queensland communities from the Tweed River to Torres Strait and from Brisbane across to Birdsville.

Image provides an illustration of the Energy Queensland brands.

An illustration of the brands that make up Energy Queensland

Services to Queenslanders

Connection and supply of electricity to 2.25 million customers across Queensland.

Sale of electricity to 738,000 retail customers in regional Queensland.

Provision of valued, innovative products and services to customers.

7,342

Employees

207,000 kms

Powerlines

33

Stand-alone power stations

34,931GWh

Electricity delivered

Our vision, purpose and values

We have a unifying Vision, Purpose and set of Values that guide everything we do at Energy Queensland. Our Vision helps us to understand where we’re heading, our Purpose is what we do (our core role), and our Values are how we do it.

Vision: Energy Queensland’s vision is to energise Queensland communities.

Purpose: Everything we do is driven by our purpose to safely deliver secure, affordable and sustainable energy solutions with our communities and customers.

Image shows our strategic objectives which are led by a community and customer focus.

An infograph of our strategic objectives

Our values: Together we are SKILLED

Safe - We are committed to keeping our people, community and customers safe

Knowledgeable - We openly share our knowledge

Innovative - We strive to make our business better

Leading - We lead and follow each other to success

Listening - We respect and hear each other

Engaged - We work as a team to be the best we can be

Diverse - We are diverse which makes us stronger

We are committed to delivering for our communities, and the customers within them, by operating safely as an efficient and effective organisation, creating value through innovation and strengthening and growing from our core business.

The Energy Charter

We are a proud signatory to the Energy Charter, which brings together energy businesses across the nation with the aim of improving customer outcomes.

The customer-focused goals of the Energy Charter align perfectly with those of Energy Queensland – which keep customers’ needs at the core of everything we do. You can read the 2018-19 Energy Charter Report (PDF 826.4 kb) for our progress against the Energy Charter and its principles.

The signatory organisations to the Energy Charter are committed to working together to build a customer-centric culture and to create real improvements in price and service delivery – that are in line with customer expectations

The Energy Charter upholds collective accountability within its member organisations, so customers can have confidence about their energy choices in the knowledge that the energy sector is working for their best interest.

Find out more about the Charter at www.theenergycharter.com.au.

Image shows five circles with an Energy Charter principle in each one,

The five Energy Charter principles

  1. We will put customers at the centre of our business and the energy system.
  2. We will improve energy affordability for customers.
  3. We will provide energy safely, sustainably and reliably.
  4. We will improve the customer experience.
  5. We will support customers facing vulnerable circumstances.