Who we are
Energy Queensland is an electricity company, Queensland Government owned corporation (GOC) and parent brand to Ergon Energy Network, Energex, Ergon Energy Retail and Yurika delivering essential services to customers and communities across the state.
With a large-scale asset base, customer mix and network span, our work may be diverse, but our core role is simple.
We’re here to energise Queensland; to keep the lights on – today and into the future.
Through this purpose, our people deliver as one Energy Queensland driven through our culture of shared customer and operational principles and strong foundational values.
We’re committed to working together across our business delivering safe, reliable and affordable electricity while investing for the future of the Queensland energy system to meet the growing and changing needs of our customers.
Image provides an illustration of the Energy Queensland brands.
Services to Queensland
2.4 million connected customers
752,900 retail customers
9,000+
Employees
680
Graduates and apprentices
210,000 km
Powerlines (overhead and underground)
36,700 GWh
Electricity distributed (a year)
Our purpose: WE ENERGISE QUEENSLAND
Connected Future
We are keeping the lights on, connecting customers and communities to energy solutions for a resilient, sustainable future.
One Energy Queensland
We are one business, united by a shared way of working and powered by capable and engaged people.
Reliable Experience
We deliver reliable service, clear communication and a trusted experience.
Every Dollar Counts
We deliver value for customers, communities and shareholders.
Our values
We're safe
We prioritise the physical safety and mental wellbeing of our people, customers, and communities.
We belong
We embrace diversity, empower all to excel, and unite to become stronger together.
We grow
We foster both personal growth for collective success and innovation to build Queensland's energy future.
We deliver
We deliver on personal commitments to build our shared achievements.
Strategic Plan 2035
Our Strategic Plan 2035 (PDF 9.7 mb) outlines our core commitments as we stay focussed on our clear purpose to energise Queensland and support our customers today and into the future.
Our Customer Strategy Principles
Know our customers
We take the time and effort to listen to our customers and understand their differing needs.
Empower our customers
We provide our customers with information and guidance to make informed choices around their electricity usage to maximise value.
Make it easy for our customers
We strive to streamline and simplify our end-to-end processes resulting in effortless customer experiences.
Collaborate with our customers
We collaborate with our customers, including our stakeholders and others in the energy industry, to deliver shared value.
Reconciliation Action Plan
Our Reconciliation Action Plan May 2026 – May 2028 (PDF 6.9 mb) is our third Innovate Reconciliation Action Plan. It marks a significant milestone in our reconciliation journey building on the strong foundations of our previous RAPs and reaffirming our enduring commitment to walking alongside Aboriginal and Torres Strait Islander peoples.
Our vision for reconciliation is an Australia with respect, equity and unity between Aboriginal and Torres Strait Islander peoples and other Australians, that accepts and acknowledges our shared history.
At Energy Queensland, reconciliation is not a standalone initiative. It is woven into the way we work. It means building strong, respectful relationships with First Nations peoples and communities, listening and learning from Traditional Custodians, and working together to deliver secure, affordable and reliable energy solutions that reflect the aspirations of First Nations communities.
