Contact us

We're here to help, whether you'd like to make an enquiry, provide feedback or submit a complaint. Choose the option that best matches your needs and we'll help connect you with the right team.

Energy Queensland enquiry

Contact Energy Queensland for corporate enquiries, feedback, information requests and company-related matters.

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Energy Queensland careers enquiry

Have a question about careers or any of our careers information? Complete our enquiry form and our team will be in touch.

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Complaints Management

Have a concern about our services, products, staff or complaint handling process? Learn about Energy Queensland’s complaints process and how to lodge a complaint or dispute for review and resolution.

Find the right team to help

Not sure which Energy Queensland brand you need? Select from the options below to connect with the right team. Choose Ergon Energy Retail, Ergon Energy Network, Energex or Yurika for the most relevant information, support and services.

Ergon Energy Retail

Get help with accounts, billing, moving, outages and electricity services from Ergon Energy Retail support in regional Queensland.

Ergon Energy Network

Contact Ergon Energy Network for power outages, connections, metering, emergencies and electricity supply support in regional Queensland.

Energex

Contact Energex for power outages, connections, metering, emergencies and electricity network support in South East Queensland.

Yurika

Contact Yurika for energy, connectivity and sustainability solutions, expert advice and project support.

Electricity bills & retail accounts

For billing enquiries, account support or electricity plans, please contact your electricity retailer.

Help keep our network safe

Have you noticed an issue with a powerline, pole or other electricity network asset? We're here to help direct you to the right team. Select Ergon Energy Network or Energex below to report a safety concern, provide feedback or request information about network infrastructure.

Ergon Energy Network

Report safety concerns or provide feedback about network assets, including powerlines, poles and other electricity infrastructure in regional Queensland.

Energex

Report safety concerns or provide feedback about network assets, including powerlines, poles and other electricity infrastructure in South East Queensland.

Current jobs & jobs alerts

Visit our jobs portal for current vacancies, or sign up for our Job Alert service to be notified of new opportunities.

Visit our jobs portal

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Our postal address

Energy Queensland
PO Box 1090
Townsville QLD 4810

Complaints relating to suspected corrupt conduct

If you have a complaint relating to Energy Queensland that involves, or may involve, suspected Corrupt Conduct as defined under the Crime and Corruption Act 2001 (Qld) or a Public Interest Disclosure as defined in the Public Interest Disclosure Act 2010 (Qld), or suspected Modern Slavery as defined under the Modern Slavery Act 2018 (Cth), please call our 24/7 Integrity Line on 1800 822 965 or send details in writing to the following address.

Postal address

The Company Secretary
PO Box 1090
Townsville QLD 4810