We’re energising Queensland – Energy Queensland’s Strategic Plan 2035

Queensland is an exciting place to live. We’re here to support our customers and communities as we strive to energise Queensland today and for the future.

Our Strategic Plan 2035 (PDF 9.7 mb) outlines our four key areas of strategic focus for the next decade.

We’re striving forward as one Energy Queensland united in our commitment to deliver for Queenslanders.

Whether it's our day-to-day delivery to keep the lights on, leveraging our proven strength in responding to storms and severe weather events, or planning network investment for the future, we’re here to energise Queensland communities.

Delivering Experience Excellence: Our Customer Strategy

As part of our Strategic Plan 2032 (above), we are focussed on delivering ‘Experiencing Excellence’ as we work towards setting new standards for customers in their energy transition. A key enabler to delivering this experience excellence is our Energy Queensland Customer Strategy (PDF 2.9 mb) – a principles-based framework we’ve developed to manage our customers’ experience and provide practical guidance for our people in supporting them to be customer-focused and achieve optimal customer outcomes.