Our customers & communities
Our customers and communities shape the way we deliver energy services. We’re committed to listening, learning and working together to understand what matters most to the people and places we serve. By building strong relationships and keeping customers at the centre of our decisions, we can deliver energy services that support Queenslanders today while helping prepare for the future.
Our Customer Strategy Principles
Know our customers
Empower our customers
Make it easy for our customers
Collaborate with our customers
Customer Strategy
Discover how we are creating better customer experiences through the energy transition.
Our Customer Strategy is focused on understanding customer needs, making it easier to connect and empowering informed energy choices
Engaging with Queenslanders
We believe the best outcomes come from genuine conversations. That’s why we regularly connect with customers, communities and stakeholders to hear their experiences, understand local priorities and gather feedback on the issues that matter.
As Queensland’s energy future continues to evolve, these conversations help us make informed decisions, respond to changing needs and create better outcomes for the people and communities we serve.
To learn more, explore Energy Queensland’s Customer and Community Council and its associated working groups. These are part of our Customer and Stakeholder Engagement Framework (PDF 5.3 mb), which guides how we engage in an open, practical and collaborative way - and how we work together to make a positive difference.
Talking Energy
Conversations on Talking Energy are essential to delivering real value for customers and communities across Queensland. As the electricity sector rapidly evolves, open dialogue enables diverse perspectives and better, more sustainable outcomes.