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Energy Queensland Customer and Community Council

Customer and Community Council helps shape customer focused decisions across Queensland.

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Terms of Reference Energy Queensland Customer and Community Council 2025

Terms of reference for Energy Queensland Customer and Community Council governance and role.

.pdf 21/05/2026 317.4 KB

Asset Management, Planning & Resilience Working Group

A network focused working group shaping energy asset planning resilience and community-focused investment decisions.

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Customer Service & Experience Working Group

A network-focused working group exploring challenges and opportunities in customer service delivery and the overall customer experience.

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Network Pricing Working Group

A network-focused working group developing fair, future network tariffs for Queensland energy customers.

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Sustainable Grid & Energy Solutions Working Group

A network-focused working group collaborating to guide a reliable clean energy future.

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Ergon Energy Retail Working Group

Ergon Energy Retail Working Group shaping customer-focused energy services, pricing, and support decisions.

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Audit and Risk Committee Charter - R260

The Audit Committee assists the Board in fulfilling its oversight responsibility of the Group’s Financial Integrity and Financial Reporting, effectiveness of the control framework, and Audit.

.pdf 28/03/2025 214.7 KB

Internal Audit and Assurance Charter - R141

This Charter defines the Internal Audit function's roles, responsibilities, authorisation, activities and reporting relationships.

.pdf 26/03/2026 457.9 KB

People, Safety and Environment Committee Charter - R246

The People, Safety and Environment Committee assists the Board in fulfilling its oversight responsibility of the people and safety matters for Energy Queensland.

.pdf 05/09/2026 161.4 KB

Regulatory and Investment Committee Charter - R300

The Regulatory and Investment Committee assists the Board in fulfilling its oversight responsibility of the regulatory matters for Energy Queensland.

.pdf 23/06/2026 141.0 KB

Asbestos Management Policy - P045

This policy provides information about the management of asbestos removal in our buildings and facilities.

.pdf 01/04/2026 661.3 KB

Business (Quality) Policy - P046

This policy outlines our commitment for and effective Management System and supports our strategic and operational objectives.

.pdf 19/05/2026 101.3 KB

Complaints Management Policy - P014

Learn how Energy Queensland manages complaints fairly, transparently and efficiently to improve services.

.pdf 26/11/2024 105.9 KB

Compliance Management Policy - P015

Energy Queensland compliance policy promoting governance, risk management, ethics and compliance.

.pdf 02/10/2024 873.1 KB

Director Code of Conduct Policy - P001

Energy Queensland Director Code of Conduct outlining ethics, governance and board standards

.pdf 06/05/2025 90.3 KB

Director Conflicts of Interest - P002

Energy Queensland director conflicts policy covering disclosure, governance and compliance.

.pdf 16/05/2025 129.9 KB

Director Entertainment, Hospitality and Gifts Policy - P003

This policy applies to any corporate hospitality, entertainment or gift provided by Energy Queensland Group to Directors.

.pdf 16/05/2025 133.1 KB

Diversity, Equity and Inclusion Policy - P016

Read how we bring together people from different backgrounds with a variety of different ideas and perspectives.

.pdf 17/08/2026 206.7 KB

Employee Code of Conduct Policy - P004

The standards expected of all persons working with Energy Queensland Limited.

.pdf 31/01/2025 397.7 KB